Customer Support Internship

Philadelphia, USA

About You:

Not important:  How many years you’ve been working, or where you’ve worked before.

Important:

You have a positive mindset and excellent attention to detail.  You are creative, innovative, and team-oriented.  You motivate yourself to perform at an excellent level, and are always thinking of ways to improve.  You thrive in efficient environments and seek to eliminate waste.  You are excited by the prospect of working on a small team, learning new things, and making a difference for companies and non-profits.

About Pivvit:

Pivvit’s SaaS platform is changing e-commerce and business automation.  Compared to other platforms, Pivvit enables customers to increase sales — usually by 40% or more.

Pivvit is led by experienced Silicon Valley entrepreneurs.  Prior to being an Associate Partner with McKinsey & Company, our CEO worked as the first employee at Xtime, a Silicon Valley enterprise software company acquired for $300M.  Our CTO coded the real-time dispatch system for Uber and served as their de facto CTO until they grew to 400 employees.  Our advisory board comprises former executives from Google, Yahoo, AOL, early advisors to PayPal, eLance, Google, a former Venture Capitalist, and a Professor of Entrepreneurship at Stanford.

Pivvit is uniquely organized in small cross-functional teams giving our developers direct access to senior leaders and client champions with very little time lost in meetings or administrative red tape.  We use an agile development process that combines Lean operations, Kanban, and Lean Startup methodologies to push code to production daily while avoiding rework.

The Position:

This is a flexible, year-long internship that gives you entry-level experience with an Internet technology startup.  The location is flexible, either on-campus or in-our Bryn Mawr, PA location.  Some weekend availability is desired.  You will need to provide your own laptop.

This is a very exciting opportunity at a rapidly growing technology startup.  As one of 2-3 interns, you will work with management and senior leadership on a daily basis and will be communicating directly with our enterprise clients and end users of our platform.

You also will have the opportunity to propose new policies and strategies that will improve the customer experience.  We expect that you will take pride and ownership in the work you do and that we provide our customers.  We strive for happy clients, and you will be judged on the end result of all customer support interactions being completed consistently, thoroughly and expeditiously, and most importantly that our customers are thrilled with the work they are getting!

The ideal candidate for this internship will be an excellent written and verbal communicator, patient and polite, comfortable with technology, and have the ability to thrive in a fast paced environment.

Roles & Responsibilities:

  • Daily management of support requests
  • Follow-up on client issues reported outside of the support queue
  • Reporting & escalating larger issues to management
  • Creating and implementing new initiatives to improve the overall customer experience
  • Flexible schedule, 5-15 hours per week

Required Qualifications:

  • Excellent communication and customer service skills
  • Self-starter who solves problems when they see one, not just when they are told to
  • Serious ability to multi-task
  • Reliability – once you agree to a work schedule you will need to
  • Friendly, personable, and a glass-half-full-attitude, who will stay calm even when dealing with impatient and demanding customers
  • Customer support experience preferred but not required

To Apply:

Please submit the following online application and either attach your resume as a .pdf or .txt, or include a link to it online.  We will follow up with you regarding interviews.

Submit Your Application: